Frequently Asked Questions
General
Support
Our Policies
General
Bulky orders may be shipped and sourced separately. In this instance, you will receive a separate order number and dispatch confirmation email for each of the items.
Orders can only be exchanged if faulty or defected.
It’s important to store our products in a cool and dry area away from direct sunlight and heat. This will help ensure that the product remains fresh and effective.
Our products are suitable for use on a wide range of shoe materials, including leather canvas and synthetic materials.
Support
We’re always available to answer your questions. You can use the live chat or send us an email – info@tcckit.com
Our Policies
This website collects some personal data from its users. Users may be subject to different protection standards and broader standards may therefore apply to some. In order to learn more about the protection criteria, users can refer to the applicability section.
Owner and Data Controller
T Crepes care LTD
Blackstaff mill,
81 Springfield road
Belfast
BT12 7AE
Contact email: info@tcckit.com
Owner and Data Controller
T Crepes care LTD
Blackstaff mill,
81 Springfield road
Belfast
BT12 7AE
Contact email: info@tcckit.com
If you are not satisfied with your purchase from T creps care, we offer a refund within 14 days of purchase. To be eligible for a refund, the item must be in its original condition, unused, and in the same packaging as when it was received. To initiate a refund, please get in contact with our order number and the reason for the return. We will provide you with instructions on how to return the product.
Please note that shipping charges are non-refundable, and you will be responsible for the cost of return shipping. Once we receive your returned item and verify its condition, we will process your refund within 5 business days. The refund will be issued to the original method of payment.
We accept returns within 30 days of purchase for any manufacturing defects or damages that may have occurred during shipping. If you receive a damaged or defective item, please contact us with your order number, a description of the issue, and photos of the product. We will provide you with instructions on how to return the product.
To be eligible for a return, the item must be in its original condition, unused, and in the same packaging as when it was received. Once we receive your returned item and verify the issue, we will process your return within 5 business days. The return shipping cost will be covered by T crepes care .
We accept exchanges within 30 days of purchase. To initiate an exchange, please get in contact with your order number, the item you want to exchange, and the reason for the exchange. We will provide you with instructions on how to return the product.
To be eligible for an exchange, the item must be in its original condition, unused, and in the same packaging as when it was received. Once we receive your returned item and verify its condition, we will process your exchange within 5 business days.
If you have any questions or concerns about our refund and return policy, please contact us at info@tcckit.com
Haven’t found an answer to your query?